Shipping & Returns


Shipping Information

Our stock is located in Paris, France.

Purchase and shipping is available to :

  • most European Countries
  • Japan
  • China
  • Hong Kong
  • South Korea

Cost of shipping for individual customers depends on weight and distance; and ranges from :

  • €5 (our lowest fee, for example : <0.5kgrs to Zone 1 - France) 
  • to €30 (our highest fee, for any packages >2kgs to Zone 5 - Far East…)

We use Colissimo to ship to all these destinations - which should take 3 to 8 days.

Packages are shipped monday through friday, the day after you place your order.

 

Returns & Exchanges

Should there be a problem with your purchase, please notify us within 14 days of delivery by sending a simple email to steilheit.paris@gmail.com with your order number, the references of the items purchased, a scan of the bill you received in your package; and reason for return/exchange. We will contact you within 14 days, to let you know where to send back your purchase.